Warranty

The duration of the warranty on our products varies depending on the product. Below you can see which conditions apply to your device. If you register your product with us, the warranty begins from the date of installation. Registration is very simple via the QR code on the product or you register your device directly below.

Register your product

Register your product with us so that we can optimally assist you with maintenance or additional products.

Register

Warranty conditions

Please contact your local distributor for further follow up. The original rating plate and installation documents have to be provided at all times. A.O. Smith will reserve the right to inspect faulty water heaters and / or parts at site, at distributor warehouse or at plant in Veldhoven for further research and product improvement.

Warranty category I:

Product series: EES, EQ(H), TWI 35-130 + 45-190, TWI 35-200 + 45-200
Download warranty conditions | Category I

Warranty category II:

Product series: ADM, ADMP, ADMR, AH, AHD, BFC, BFM, BTI, EQ, IT, ITS, ITE, SGE, SGS, ST
Download warranty conditions | Category II

Warranty category IV:

Product series: Collectors
Download warranty conditions | Category IV

Warranty category V:

Product series: Pump stations, Smart Display, PHE (plate heat exchanger)
Download warranty conditions | Category V

Warranty category VI:

Product series: Innovo, ICW, DRE, DRE Plus, Enevator Store
Download warranty conditions | Category VI

Manufacturing date of my device

Want to know what your device’s manufacturing date is?

Read more

Technical Support

Have you got more questions?Contact our technical service team.

Contact

Scroll to Top