Maintenance FAQ
How to reset “service required” for a BFC hot water heater?We, TSG always advise; first do service and after service a full reset for the warning “service required”.
To finalise the maintenance, perform the following steps:
1. Fill the water heater
2. Start the water heater
3. Check the CO2 value
4. Check the switching pressure of the pressure switchRemove the SERVICE REQUIRED message. The message appears on the display
can be reset in two ways:Temporary reset: Pressing RESET once clears the message
The message reappears on the display after 7 days.Full reset: By RESET and ENTER simultaneously for 5 seconds
stopped, the fusion is completely reset.When the full reset of the message is completed, the message “reset service interval successful” will appear on the screen. When temporarily resetting the message, this message will NOT appear on the screen.
What are the steps to follow for Legionella prevention?Some of our appliances have a legionella prevention program integrated in the control. For other devices, we recommend using government guidelines to prevent legionella.
Read here to know what should you pay attention to?
How do I descale ?Please follow the instructions here for descaling.
Which spare and maintenance parts are available for this product?You can consult the parts list on the product page or download our full Maintenance & Accessories guide. Service parts are shaded yellow.
Check out the video on how to find the part serial number here.
Standard FAQ
Why should I replace an atmospheric boiler?Replacing an atmospheric water heater with a modern high-efficiency solution provides immediate benefits. A high-efficiency water heater uses significantly less gas for the same amount of hot water, allowing you to save significantly on energy costs. In many situations, the annual savings can amount to hundreds of dollars, so the investment often pays for itself within a few years.
In addition, modern boilers are much more efficient. Through techniques such as condensing combustion and utilizing waste heat from flue gases, these systems achieve very high efficiency. This not only reduces energy consumption, but also reduces emissions and makes the system more sustainable.
If you want to go one step further in sustainability, you can opt for solutions that use renewable energy. Consider, for example, combinations with solar energy or heat pump technology. This will reduce gas consumption and make the installation more future-proof.
Improvements can also be made in terms of comfort and performance, such as better matching hot water demand and higher availability during peak times.
Want to know which solution best suits your situation? Click here to learn more or contact our sales team for advice.ROI for HE water heater?Recover your investment quickly with a high-efficiency water heater. Know how here
Incentives for sustainabilityThe UK government provides different kinds of incentives for sustainability. Those rewards are given to both home owners and businesses.
Click here for more informations.
Where can I find information about products that are no longer in production?In the Discontinued products you will find the information that is available about products that are no longer in production
How do I know which water heater is most suitable for my project?The choice of the right system depends on several factors, such as the required amount of hot water, the desired temperature, and any peak demands within your project. Every situation is unique and requires a solution that fits both technically and economically.
At A.O. Smith, we look beyond the individual unit and focus on the complete hot water solution. Thanks to our broad product range and expertise, we can combine different technologies when needed to create a reliable and sustainable system tailored to your application.
Looking for advice or a quotation? Click here or contact our Sales Engineers directly. They will be happy to help you select the right solution for your project.
What is the delivery time for this product?For the delivery time of this product, it is best to contact our distributor, they can help you with this
Technical FAQ
What is the production date of my device?Using the serial number of your device, it is easy to determine the production date. The first two digits indicate the production year and the next two digits indicate the production week.
The serial number can be found on the device’s nameplate (a sticker on the device).
Example:
If the serial number starts with 2037, then the device was produced in week 37 of 2020, or between September 7 and 13, 2020.Want to look up the production date directly or more information? Then check out our page on production dates.
You can also watch the video that explains step by step how to read it.How do I descale my water heater?Descaling is important to remove limescale and maintain the proper functioning of your appliance. Descaling liquid causes limescale to loosen and not re-attach to the walls, so it is completely removed during rinsing.
Regular cleaning and descaling extends the life of the water heater or storage tank, improves the heating process and helps save energy.
Follow the descaling instructions on our information page for the correct procedure.
Where do I check the warranty card?Find the warranty information by the type of your installation on this page.
Where do I register my product?Please register your product here.
How do I find the replacement part for the product?Follow the video for finding product part number. Click here
How much maintenance does this product require?We recommend carrying out annual maintenance. More information about this can be found in the manual. We can assist with this maintenance, please contact our technical department.
Maintenance FAQ
Standard FAQ
Technical FAQ