Warranty conditions

Please contact your local distributor for further follow up. The original rating plate and installation documents have to be provided at all times. A.O. Smith will reserve the right to inspect faulty water heaters and / or parts at site, at distributor warehouse or at plant in Veldhoven for further research and product improvement.

Warranty category I:

Product series: EES, EQ(H), TWI
Download warranty conditions | Category I

Warranty category II:

Product series: ADM, ADMP, ADMR, AH, AHD, BFC, BFM, BTI, DRE, EQ, IT, ITS, ITE, SGE, SGS, ST
Download warranty conditions | Category II

Warranty category IV:

Product series: Collectors
Download warranty conditions | Category IV

Warranty category V:

Product series: Pump stations, Smart Display, PHE (plate heat exchanger)
Download warranty conditions | Category V

Warranty category VI:

Product series: Innovo, ICW
Download warranty conditions | Category VI